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I can't find the answer to my question. What do I do?

Click on "Contact Us" and let us know what your question is. We'll get back to you with an answer as soon as possible.

 
Help! I made a mistake on my order!

Unfortunately we cannot make changes to an order once your order has been confirmed and process. Please make sure to double check your order before completing the purchase! Otherwise we will have to cancel and refund your order so you can re-do your purchase with the correct items you would like.

 
I received my order andthere was something wrong, what do I do now?

If there is any issue with your order, broken bottles, wrong flavors, nicotine levels, etc. please take a picture immediately and email them to customer service. We will fix any issues right away.

 
My order status says, "Processing". What does this mean?

Processing means that we haven't shipped your order yet. This does not reflect payment status or inventory. Once your order has shipped the order status will show as shipped.

 
When will my order be shipped?

Most orders usually ship within 1-2 days. If you place your order Friday-Sunday, your order may take a an extra day or two to ship depending on the volume of orders we receive on the weekend. All orders will be shipped using Royal Mail 1st class Signed For or Parcel Force 48.

 
Where is my tracking number?

Once your order is prepared for shipment you will receive a shipping confirmation email notifying you that your order has shipped. This email will also contain your tracking number.