This site is owned by Inhale Heaven UK (hereafter INHALE HEAVEN), email address at [email protected]
Any purchase of goods from the site www.inhaleheaven.co.uk (hereafter THE INHALE HEAVEN SITE) requires the customer to consult and accept these terms and conditions. The click validating the order implies full acceptance of these terms and represents the customer's "digital signature".
These terms and conditions are intended to define the rights and obligations of the parties in the sale of goods proposed online by IH for the customer.
All contractual information will be confirmed by email to the address specified by the customer during the purchasing act.
Proof of Transaction
The records stored in INHALE HEAVEN'S computer systems under reasonable safety conditions are considered proof of communications, orders and payments made between the parties.
Purchase orders and invoices are stored on a reliable and durable system and can be produced as evidence.
Every effort has been made to ensure the accuracy of the information presented on THE INHALE HEAVENSITE. INHALE HEAVEN or its suppliers shall not be held liable for the consequences, accidents, or special damages arising from electronic transmissions or the accuracy of transmitted information, even in cases where INHALE HEAVEN was aware of the possibility of such damages. Manufacturer and brand names are only used for identification purposes. Product photos, descriptions and prices are non-contractual.
Validity Period of Offer and Prices
Our offers and prices are valid for the day the site is consulted and are subject to change without notice.
Products are delivered to the address specified by the customer on the purchase order and only to geographic zones that we service.
All products leave our premises in perfect condition. The customer must notify the carrier (or postman) of even the slightest trace of damage (holes, signs of crushing, etc.) to the parcel, and refuse the package if necessary. A new, identical product will then be sent to the customer at no additional charge.
No exchanges can be made at a later time for goods claiming to be damaged during carriage without notification at the time of reception.
As with any shipment, a delay or loss of goods is possible. In such a case, the carrier shall start an investigation. Every effort is made, for as long as necessary, to find the package. If the package is not found, the carrier will reimburse INHALE HEAVEN, who will deliver a new, identical package to the customer free of charge.
We shall not be held responsible for delayed delivery times due to the carrier, including for the loss of goods, bad weather or strikes.
Loss or Damage in Transit
INHALE HEAVEN will not be responsible for damage or loss of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered unless the customer gives written or email notice of a claim to INHALE HEAVEN and the carrier within three (3) business days of delivery.
In the event of damage of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered, the customer must hold the goods and make them available for inspection or collection by INHALE HEAVEN or its representatives on request.
The customer must inform INHALE HEAVEN immediately (the same day or, at the latest, the first business day following delivery) concerning any claim of delivery error or non-conformity of goods, in kind or in quality, compared with the information on the purchase order.
Any claim made after this time period will be rejected.
All claims must be made in writing and sent via email to INHALE HEAVEN.
Any claim that does not respect the rules defined above cannot be taken into account and releases INHALE HEAVEN of any responsibility to the customer.
In the case of delivery error or exchange, all goods to be exchanged or refunded must be returned to INHALE HEAVEN in whole, in its original packaging and in perfect condition to THE INHALE HEAVEN ADDRESS.
For claims to be accepted, the customer must first make a declaration to INHALE HEAVEN concerning any returns and receive and INHALE HEAVEN'S consent. If accepted, the customer will ship the package to THE INHALE HEAVEN ADDRESS.
Shipping fees shall be at INHALE HEAVEN'S expense, except in the case where the goods do not correspond to the original declaration made by the customer concerning the return.
All items (except liquids, Li-Ion batteries, atomizers, clearomizers, RDA, RBA & drip tips) have a 1 month INHALE HEAVEN warranty. This covers manufacturing faults and not accidental damage, excluding water damage to switch boards. Accidental damage is covered by the user, not INHALE HEAVEN or the manufacturer. E-cigarette batteries and atomisers are consumable items are expected to degrade and fail over a period of time (depending on usage & product specifications) We check our products when we receive them from the manufacturer and again before we ship them to you, but in the unlikely event if you receive a product that is non-operational from the start, it is considered Dead On Arrival (DOA) and will be replaced (at our own cost) provided you notify us within 48hrs of receipt and provided we have sufficient stock of the item on hand and that you adhere our returns policy. Due to the high probability of accidental misuse in today’s multi-voltage and sub ohm vaping environment, atomisers, and cartomisers are non-returnable /non-refundable for any reason with the exception of the DOA terms. Longevity, performance and taste are not covered under warranty. Cartomisers are sold as single use items and are warranted under the DOA terms if they fail to “fire-up” on first use only or if they do not show a resistance measurement when checked with a multi-meters, and if you notify us within 48hrs of receipt. Your warranty is invalidated if you use our products in combination with other products or accessories not supplied by us due to the potential for damage caused by unknown incompatibilities. Further warranty information where it differs from the above may be detailed with specific products. Note: that replacement products or parts assume the remaining warranty of the original purchase (not an entirely new warranty period).
Refund / Return Policy
Our policy is valid for a period of 14 calendar days from the date of the purchase. If you receive your order and are not satisfied for any reason you can return the product for a refund. If the period of 14 days has lapsed since the purchase, we can't, unfortunately, offer you a refund.
The following criteria must be met to qualify for a refund:
- Product is defective
- Product is not as described
- Product must be unopened
- Product must be in original packaging
- Product must be unused
- Product must not be damaged
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund. Perishable goods are completely exempt from being returned. This policy is offered in addition to your legal rights.
Proof of purchase
To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund but will provide you with a store credit instead.
Sale and clearance items
All Sales Final. This policy is offered in addition to your legal rights.
Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.
In order to return an order, you must contact us first.
Returns can be mailed to: 1 Selsdon Rd, Croydon, South Croydon, CR2 6PU. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to [email protected]
This document was last updated on January 3, 2020
Right of Use
The use of any trademarks, logos or brands present on the site is strictly forbidden.
Neither party will be deemed to be in breach of any of its obligations under the agreement as a result of any delay in performing or any failure to perform any such obligations by reason of any cause or event beyond the parties' control. A force majeure event includes, but is not limited to, any unforeseeable, inevitable, or unstoppable act, event, non-happening, omission or accident beyond the control of either party, despite all reasonable efforts made to the contrary. In addition to events usually recognized by the British courts, a force majeure event includes in particular (without limitation) the following: Strike, lock-out, earthquake, fire, storm, flood, lightning, explosion, impossibility of the use of public or private telecommunications networks.
In such circumstances, the party delayed or unable to perform ("Delayed Party") shall notify the other party ("Affected Party") within ten (10) business days following the date such events become known.
Unless prevented due to force majeure, both parties will meet within three months to examine the impact of the event and agree to the conditions under which the contract shall be continued. If the force majeure lasts longer than one (1) month, this agreement may be terminated by the injured party.
These terms and conditions remain valid and in force, even if one or more clauses are invalid or declared so under any law, regulation or following the final decision of a competent court.
No failure of either party to exercise any power given to it in these terms and conditions or to insist upon strict compliance by the other party with its obligations hereunder shall constitute a waiver of either party's right to demand exact compliance with the terms hereof.
All personal data you provide us is used to process your orders. This data will be treated in accordance with the Data Protection principles outlined in the Data Protection Act 1998.
Applicable Law and Competent Jurisdiction
In form and content, these Terms and Conditions shall be governed by and construed in accordance with English law. All orders placed on THE INHALE HEAVEN SITE strictly imply the acceptance of INHALE HEAVEN'S terms and conditions.
In case of dispute or claim, the customer agrees to seek an amicable solution with INHALE HEAVEN before proceeding with any legal action. In the event where such a solution cannot be found, any disputes concerning the sale (price, Terms and Conditions, products, etc.) will be subject to the exclusive jurisdiction of the English courts.